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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of irene press

irene press

August 13, 2025

5  out of  5
rating by irene press
"I received a notice from State Farm. I am a client with Lino State Farm Insurance in Pinole. I immediately panicked because of watching the news it’s always saying state farm something and it’s usually alarming. People are getting canceled so I panicked and thought oh my God it’s happening to me too. I called the office and talked to a little girl named Elle and Selene they called back right away. They are always right on it and so helpful and so knowledgeable. I so appreciate them and I am blessed they have my back. It turned out to be a renewal notice. I got my self all work up for nothing. The point being this office is a blessing and you will love all these gals and their boss of helping you with your needs of insurance issues."
We responded:
"Irene- Is it because customers like you that myself, Selene and Ele all love what we do and take pride making sense of insurance to all! Thank you again so much for being a wonderful customer and appreciating my team's efforts to provide exceptional customer service and even more, taking the time to leave us a review about it! Thanks again and please tell a friend or a neighbor!"
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Nancy Tacconi

August 13, 2025

5  out of  5
rating by Nancy Tacconi
"Selene with State Farm in Pinole is the best. She worked with my father & i on our homeowners & auto policies & was so helpful. Not only was she able to save us money but she also kept us informed of our options. She's the only reason, that we continue to use State Farm."
We responded:
"Nancy- Thanks so much for taking the time to leave a review about the great customer service that Selene had provided over the years! We certainly appreciate your loyalty and dedication in continuing to have your insurance with State Farm and my office specifically for all of these years. Much appreciated!"
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Jagadeesh Marella

August 8, 2025

5  out of  5
rating by Jagadeesh Marella
"I had a wonderful experience working with Ele at State Farm. She was incredibly helpful and friendly throughout the process of setting up my new auto policy. I really appreciated that she took the initiative to reach out and help add other drivers to the policy, making everything smooth and stress-free. She answered all my questions clearly and patiently, ensuring I understood every detail. It’s rare to find such attentive and proactive service — I highly recommend her to anyone looking for a reliable and caring insurance agent!"
We responded:
"Jagadesh- Thanks for taking the time to give us a review! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
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Kim Dixon

August 5, 2025

5  out of  5
rating by Kim Dixon
"Today Lino’s assistant Eli Liddicoat helped me with paperwork I needed ASAP. She was very helpful and we were able to complete requested necessary paperwork in a timely matter. Thank you Eli!"
We responded:
"Kim- Thanks for taking the time to give us a review - and a 5 Star Review at that! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
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Vicky Shelton

August 1, 2025

5  out of  5
rating by Vicky Shelton
"Extremely professional, friendly, helpful and responsive."
We responded:
"Vicky- Thanks for taking the time to give us a review - and a 5 Star Review at that! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
Profile photo of Anthony Keys

Anthony Keys

July 25, 2025

5  out of  5
rating by Anthony Keys
"Spoke with Lino Amaral yesterday while servicing his hvac equipment and man he’s a great guy. Super easy to talk to and extremely informative especially for a young guy like myself. I highly recommend reaching out to him if you have any questions or need something done both honest and correctly."
We responded:
"Anthony- Thanks for taking the time for the review! The feeling is definitely mutual on how you handled yourself professionally, as a representative of Service Champions. I take great pride and trying to educate everyone. I meet about the ins and outs of insurance and how important it can be during a lifetime. Please tell your friends and family and do not.Hesitate to reach out if you need anything else! www.AskLino.com "
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Jr Vega

July 18, 2025

5  out of  5
rating by Jr Vega
"Many years of great service… highly recommended. Always looking out for the customers best interests. Great advice and guidance. I’ve been with State Farm for over 20 years."
We responded:
"Jr - Thanks for taking the time to give us a review - and a 5 Star Review at that! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
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Maria Avalos

July 16, 2025

5  out of  5
rating by Maria Avalos
"I got my insurance done with Ele and she was really patient, kind. She made everything so much easier and faster!"
We responded:
"Maria- Thank you for taking the time to give us a review and for your kind words! On behalf of myself, Ele and my entire team, we look forward to serving you and your family's insurance and financial services needs for years to come! THANK YOU again and please tell a friend! www.AskLino.com "
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Michael Brateng

July 12, 2025

5  out of  5
rating by Michael Brateng
"Ele was easy to talk to, went through my needs and pricing. Very easy to work with. I highly recommend this office and Ele is awesome"
We responded:
"Michael- Thanks for taking the time to give us a review - and a 5 Star Review at that! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
Profile photo of Arnel Salvador

Arnel Salvador

July 10, 2025

5  out of  5
rating by Arnel Salvador
"Staff are very helpful of your needs and actions immediately. Many thanks to Ele Liddicoat ❤️"
We responded:
"Arnel- Thank you for taking the time to give us a review and for your kind words! Even when we cannot solve everyone's issues, we at least try to point you in the right direction to a solution with a smile! Thanks again and please remember us next time! www.AskLino.com "
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radchick

July 1, 2025

5  out of  5
rating by radchick
"We have been with Lino for years. I trust that they know everything that I need for my home and auto coverage. The office is attentive to me and will help me with things that I don't understand, with ease! Thank you for being there for us, you are something I can count on."
We responded:
"Sharon- Thank you for taking the time to give us a review and for your kind words! Even when we cannot solve everyone's issues, we at least try to point you in the right direction to a solution with a smile! Thanks again and please refer us to your friends and family! www.AskLino.com "
Profile photo of Dominik Buckner

Dominik Buckner

July 1, 2025

5  out of  5
rating by Dominik Buckner
"Ele. I just wanted to take a moment to sincerely thank you for the amazing job you did. Your dedication, attention to detail, and the quality of your work truly stood out. It didn’t go unnoticed, and I really appreciate the effort you put in."
We responded:
"Dominik On behalf of myself, Ele and my entire team, thank you for the kind words about the remarkable customer service you have experienced from my Agency! We value your business and loyalty as a fellow Good Neighbor- please do not hesitate to reach out or leave me a message at lino@asklino.com. Thanks again!"
Profile photo of M Garcia

M Garcia

July 1, 2025

5  out of  5
rating by M Garcia
"Very pleased with the service from State Farm and so happy I made the change. The attentive service, knowledge and personable experience provided from Ele Liddicoat was outstanding and assured me that State Farm is a step above the rest . Thank you !"
We responded:
"M Garcia, Welcome and Thank you for taking the time to give us a review and for your kind words! Even when we cannot solve everyone's issues, we at least try to point you in the right direction to a solution with a smile! Thanks again and please remember us next time! www.AskLino.com "
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JASON R

June 28, 2025

5  out of  5
rating by JASON R
"I had a fantastic experience working with Lino at State Farm. They took the time to explain all my options clearly, answered every question I had, and helped me find the perfect coverage for my needs at a great price. The entire process was smooth and stress-free, and I truly felt like they had my best interests in mind. I would recommend Lino and his team to anyone looking for reliable, professional, and friendly insurance service"
We responded:
"Jason- Thanks for taking the time to give us a review - and a 5 Star Review at that! We take great pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
Profile photo of Jon Beltrami

Jon Beltrami

June 26, 2025

5  out of  5
rating by Jon Beltrami
"Friendly staff that are helpful and care about your needs"
We responded:
"Jon- Thanks for the great review! As you know, we take great pride in providing the best customer service when trying to provide you with the best insurance possible to help protect those things that are most important to you and your family! Thanks again!"
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BAWSL Soccer

June 25, 2025

5  out of  5
rating by BAWSL Soccer
"Lino was quick and efficient!!"
We responded:
"I love it! Thanks for the great review! And I like being efficient- I know insurance can be tedious so let's giter done right! Thanks again!"
Profile photo of ruth shih

ruth shih

June 25, 2025

5  out of  5
rating by ruth shih
"We just switched over our policies to Lino's office after years with an apathetic State Farm agency. We are very pleased so far with the new team. Ele and Selene have been extremely attentive to our inquiries and needs"
We responded:
"Ruth- Welcome, we are happy to have you! We take great pride in providing the ultimate and customer service to all of our customers and look forward to a long, mutually beneficial relationship for years to come. We understand that insurance is a necessity, and we want to make sure that everyone clearly understands what their insurance policies can and cannot do, whether it is for their autos, home, life, health or even financial services products. Please tell a friend! www.AskLino.com "
Profile photo of Carrie Frazer

Carrie Frazer

June 24, 2025

5  out of  5
rating by Carrie Frazer
"Amazing service!!! All staff is so helpful and quick to respond! I highly recommend!"
We responded:
"Thanks Carrie! It is because of customers like you that we take pride and providing the best customer service available when it comes to providing the insurance we all need! Thanks again for the kind words and please tell your friends and family! www.AskLino.com "
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lori lehman

June 19, 2025

5  out of  5
rating by lori lehman
"I had a great experience with State Farm. Service with them has always been timely and pleasant. I would recommend them to anyone looking for excellent service."
We responded:
"Lori- Thanks for taking the time to give us a review - and a 5 Star Review at that! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
Profile photo of Janine Ogando

Janine Ogando

June 17, 2025

5  out of  5
rating by Janine Ogando
"Selene and Lino are Tip Top / A#1, the best! They are very responsive and positive and work hard to assist. Wouldn't go elsewhere."
We responded:
"Janine- You are too kind! On behalf of Selene, myself and the entire team, let me say that we are lucky to have customers like you who put your trust in us to help protect all that is most important to you! Cheers and TY again!!!"
Profile photo of Maria Garcia

Maria Garcia

June 14, 2025

5  out of  5
rating by Maria Garcia
"I had questions regarding new homeowners insurance and Ele was excellent with providing me information on where to look since SF is currently not writing new policies."
We responded:
"Maria, Thank you for taking the time to give us a review and for your kind words! Even when we cannot solve everyone's issues, we at least try to point you in the right direction to a solution with a smile! Thanks again and please remember us next time! www.AskLino.com "
Profile photo of Darin Tellez

Darin Tellez

June 13, 2025

5  out of  5
rating by Darin Tellez
"Great customer service Very friendly and family oriented"
We responded:
"Darin- Thanks for taking the time to give us a review - and a 5 Star Review at that! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
Profile photo of Leila Oliver

Leila Oliver

June 13, 2025

5  out of  5
rating by Leila Oliver
"Was with my friends and her mom Ms Liddicoat was sharing what we need to know about car insurance. I trust her and know she will take care of us."
We responded:
"Leila- Thanks for taking the time to give us a review! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
Profile photo of isabella saballos

isabella saballos

June 13, 2025

5  out of  5
rating by isabella saballos
"I am looking into car insurance so I called State Farm in Pinole. I spoke to Ele Liddicoat and she was so helpful. I will definitely contact her when I purchase my car. Thanks Ele for being so patient and kind to me."
We responded:
"Isabella- Thanks for taking the time to give us a review - and a 5 Star Review at that! We take pride in our customer service and the auto, home, life and business insurance we provide to people just like you! Thanks again and please share www.AskLino.com with your friends and family!"
Profile photo of Sage Luna

Sage Luna

June 11, 2025

5  out of  5
rating by Sage Luna
"The service here is Amazing!! Lino and his crew are easy to communicate with and so fun to talk to even if your just calling to pay your insurance bill. I just got my car wrapped and shared it with them a small event but they made it feel amazing and they loved it!! The people here are friendly and are there for you no matter what."
We responded:
"Sage- On behalf of myself and my entire team, thank you for the kind words about the remarkable customer service you have experienced from my Agency! We value your business and loyalty as a fellow Good Neighbor- please do not hesitate to reach out or leave me a message at lino@asklino.com. Thanks again!"