Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of ana vieira

ana vieira

August 27, 2024

5  out of  5
rating by ana vieira
"Lino Amaral’s office has been nothing but outstanding. Selene has always gone up and beyond what’s required of her. She always takes the time to assist us to insure all of our needs and concerns are addressed. Highly recommend them !"
We responded:
"Ana- On behalf of myself, Selene and the rest of my team THANK YOU for taking the time to share your thoughts about your insurance experience with my State Farm office! We certainly appreciate you and your loyalty...please tell a friend!"
Profile photo of steve delucchi

steve delucchi

August 27, 2024

5  out of  5
rating by steve delucchi
"Lino and the office staff give great personal service, always ready to give the necessary answers to questions and schedule time to meet in person. Warm, professional and dedicated to our goals! Pinole's finest!"
We responded:
"Steve- Thanks so much for taking the time to give myself and my team a glowing 5 star google review! We certainly appreciate your loyalty and friendship through the years and allowing us to be your preferred insurance source to protect those things that are most important to you! Thanks again and have a great day!"
Profile photo of Ele Liddicoat

Ele Liddicoat

August 6, 2024

5  out of  5
rating by Ele Liddicoat
"State Farm in Pinole is the best! Lino has provided excellent services to me and my family. Having Serene available with any questions we may have has helped ease my life. I highly recommend them for all your insurance needs. Did you know they have PET Insurance too?! They care about your needs and it shows with every contact. They are community based and I'm so happy to be with them. Call them with any Life Insurance questions too. They are ROCK STARS!!"
We responded:
"Ele- Thanks SOOOO much for the glowing review! We are honored to be able to have you and your family as long-time loyal customers! Selene, myself and the rest of my team look forward to being able to serve all of your family's insurance needs for a very long time! Once again, thanks for the shout out and the 5 star review- it is much appreciated!!!"
Profile photo of Craig Quintal

Craig Quintal

July 26, 2024

5  out of  5
rating by Craig Quintal
"Selene has been an invaluable resource to my wife and throughout our tenure with State Farm and Lino Amaral’s office. Selene really assisted my wife and I through our car accident and claims process. We were having some issues involving our insurance claim and we were having a difficult time getting someone at State Farm claims to resolve it. We were getting discouraged with no solution or action in about two weeks. We decided to contact Lino’s team at State Farm. Selene not only listened to our frustration, she took it upon herself to solve the problem by reaching out to State Farm corporate and partnering with person responsible for processing our estimate. She promised that she would update me by the end of day with an update. Would you know that at exactly 5pm, State Farm Claims contacted me to let me know that the problem that had been delaying our claims process had been solved and that they are moving forward with the claims process again. I was surprised and impressed. Not only did Selene solve a problem we had been struggling with the claims department for two weeks on, but she contacted me at the EOD like she promised. Thank you Selene for solving a problem that we were incapable of resolving. You are a an invaluable resource and we are grateful to be working with you and Lino Amaral’s office. Sincerely Craig Q"
We responded:
"Craig- I cannot tell you how much I appreciate. You're taking the time to share your experience with my office manager Selene and how she was able make an unfortunate situation a bit more bearable. On behalf of Selene and the rest of my team, I want to thank you for taking the time to share a few words about your experiences with my office. We are thankful for your insurance business and your friendship. Wishing you the best, and thanks again!"
Profile photo of Nicole Harris

Nicole Harris

July 25, 2024

5  out of  5
rating by Nicole Harris
"The people in this office are always so kind and helpful. It really is appreciated, especially since most of the time you are contacting an insurance office, it’s for a stressful reason. They know their stuff and don’t give you the run around. We have multiple polices with them and have been nothing but happy."
We responded:
"Nicole, on behalf of myself and my entire team, thank you for the kind words about the remarkable customer service you have experienced from my Agency! We value your business and loyalty as a fellow Good Neighbor- please do not hesitate to reach out or leave me a message at lino@asklino.com. Thanks again!"
Profile photo of Geri Yancey

Geri Yancey

July 25, 2024

5  out of  5
rating by Geri Yancey
"I had some questions and Lino and Selene were so helpful. Nice to be able to reach out and get answers right away."
We responded:
"Geri, thanks for taking the time to share a few kind words about your experience with our office! We certainly appreciate your loyalty and look forward to many more years of service to you and your family for your insurance needs! Thanks again!"
Profile photo of henry chan

henry chan

July 25, 2024

5  out of  5
rating by henry chan
"Had an informative visit with Lino & Selene. Very reassuring to have them having my back."
We responded:
"Henry, always a pleasure to spend a little time with our valued customers! We appreciate your business, friendship and loyalty to State Farm for all of your insurance needs! Thanks again for thee stellar review!"
Profile photo of Jarmel Pfister

Jarmel Pfister

July 16, 2024

5  out of  5
rating by Jarmel Pfister
"Highly Recommend"
We responded:
"Jarmel- Thanks for taking the time to give us the review! Glad to have you as an insurance customer for a long time and many more! Please tell a friend!"
Profile photo of Michael Branning

Michael Branning

July 8, 2024

5  out of  5
rating by Michael Branning
"We like this guy alot!"
We responded:
"Michael- Thanks for taking the time to give s a 5 star review! We like you a lot too and it's an honor to serve you and have you as a customer of my office in Pinole! Thanks again and tell a friend!"
Profile photo of Diane Lopez

Diane Lopez

May 15, 2024

5  out of  5
rating by Diane Lopez
"We highly recommend Lino Amaral to help you with any insurance needs. He is so professional and explains everything clearly and completely, but never pressures you. He really cares about you and your particular situation. He’s a great person to know and work with. His assistant Selene is great too."
We responded:
"Diane- Thank you so much for the kind words and ringing endorsement! It is truly an honor to work with customers such as yourself and Michael on putting together plans to address the various risks we encounter during everyday life. Thanks again for the rousing review and talk soon!"
Profile photo of Eric Mariotti

Eric Mariotti

May 9, 2024

5  out of  5
rating by Eric Mariotti
"I have known Lino for over 40 years now. I was thrilled when he took over from my previous agent who retired!"
We responded:
"Eric- And I was just as thrilled to be able to work with and represent such good lifelong friends, like you and Deb! Having customers like you, from my hometown is what allows me to enjoy being the local insurance agent that is truly Like a Good Neighbor! Cheers!🍷"
Profile photo of Wendy Chappell

Wendy Chappell

February 13, 2024

5  out of  5
rating by Wendy Chappell
"I am so happy to be a customer of this State Farm Agency. The rates are very affordable and the staff is absolutely amazing! They address all of my concerns and find solutions to any issues I may have. Selene and the rest of the staff are awesome! They are kind, knowledgeable and they really care about their customers. If you are looking for insurance, this is the place for you. Thank you so much for providing such excellent service!"
We responded:
"Wendy- Thanks so much for taking the time to give us a big "shout out" with such a glowing 5 ⭐️ review! We appreciate that you entrust my agency and the great team I have to address all of your insurance needs and wants! Thanks again and please tell a friend!😁"
Profile photo of Crystal Perez

Crystal Perez

February 7, 2024

5  out of  5
rating by Crystal Perez
"Nobody likes to have the conversation about Death but unfortunately it is something we should plan for because tomorrow is never promised. Fortunately, Lino makes that conversation easier and has great plans to offer! He clearly explains what Life insurance is and also breaks down what kind of coverage would be best and why! For a couple of years, we danced around the conversation and I am so glad we finally got a plan in place! I definitely feel better knowing that if something happened to me or my partner that our family and kids will be ok. Thanks Lino!"
We responded:
"Crystal- Thanks so much for taking the time to leave us such a glowing review about a subject I am so passionate about. Most insurance agents don't like talking about it because the fact is it is uncomfortable. The reality is that there's no getting away from it. We are all going to die sometime so we should prepare for the inevitable. I commend the both of you for having this discussion at your age because quite frankly, you should take care of it in your twenty's, thirties and forties while you are healthy and it is inexpensive. Congratulations on getting your Life Insurance PLAN for life started with this first policy. Welcome to the StateFarm family!"
Profile photo of Erika Medrano

Erika Medrano

February 2, 2024

5  out of  5
rating by Erika Medrano
"Selena is so nice is always a good experience go to there office and have me and my family insurance whit then."
We responded:
"Erika - Thanks for taking the time to give us a review (& 5 stars at that!) and giving a shout out to Selene! We are so glad you appreciate the optimal customer service that we like to give in my office. We look forward to a long relationship as your go-to insurance office!!!"
Profile photo of Brittania Hall

Brittania Hall

January 25, 2024

5  out of  5
rating by Brittania Hall
"Enjoyed my experience. It made getting insurance fun."
We responded:
"Brittania- Thanks for the great review! We realize that insurance may not be the most exciting thing in life. But it is very important and we are glad that you felt we were able to make it fun to better understand your insurance coverages. Welcome to the State Farm family!"
Profile photo of jayden credits ієиғүұқё

jayden credits ієиғүұқё

December 26, 2023

5  out of  5
rating by jayden credits ієиғүұқё
"Both Celene and Toni are always very helpful with anything I needed. I'm glad I stayed with them and did not go to another company."
We responded:
"Jayden, thanks for taking the time to give us a great review! We're glad you decided to keep your insurance with us, we really appreciate it! Cheers to a Happy New Year!🥂 "
Profile photo of Anthony Amaya

Anthony Amaya

December 12, 2023

5  out of  5
rating by Anthony Amaya
"Toni Pozos at my local state farm office is a pleasure to work with. She is always so helpful and friendly and makes things easy!"
We responded:
"Anthony, thank you for taking the time to point out and thank Toni for her efforts in providing amazing customer service! Thank you for your loyalty to State Farm and my office in particular! Happy Holidays and please tell a friend! A referral gets you a gift card as a thank you!"
Profile photo of Jennifer Doyle

Jennifer Doyle

December 11, 2023

5  out of  5
rating by Jennifer Doyle
"I highly recommend this office for extremely personable, polite, and timely service. Whenever I call there with a question, a real person answers the phone (someone I know and have worked with before), and I get what I need in less than five minutes. They are an old fashioned agency that provides true customer service, something you don't find anymore. We had a minor accident recently, and they were so, so great in helping me understand what to do next. I got my car in to be repaired on that same day by a pre-approved shop! State Farm is the best insurance, you won't be sorry"
We responded:
"Jennifer- Thank you so much for the wonderful review! I absolutely love what you said about us. Being an old-fashioned agency with good old customer service that gets our customers back to where they need to be. After that unfortunate event that always happens when we need insurance. Thanks again for your loyalty and we appreciate your business!"
Profile photo of deediddy 13

deediddy 13

November 30, 2023

5  out of  5
rating by deediddy 13
"Selene gave great customer service as usual, made transaction easy and great conversation skills."
We responded:
"Thanks for the great review on behalf of myself and Selene! Having great customers like you makes it easy for us to provide the great customer service that you just talked about! Refer one of your friends for a life insurance quote this month and we'll get you a $20 gift certificate as a sign of thank you for helping me grow my business! Thanks again for being a great customer and Happy Holidays!"
Profile photo of Youness Scally

Youness Scally

September 30, 2023

5  out of  5
rating by Youness Scally
"In the sprawling labyrinth of insurance, where buzzwords and legalese dart around like bats in a cave, one could easily get lost, or worse, end up with a policy that makes as much sense as a porcupine in a balloon shop. Enter Lino—our guardian angel of all things insurable—who guides us through the quagmire with the sort of ease you'd expect from a man who's walked these bewildering halls for years. You know, there's something immensely comforting about a guy who can look at the small print of life insurance and say, "Ah, let's break this down, shall we?" and actually make it sound like a delightful fireside chat rather than a reading of the tax code. Lino has this knack for turning a conversation about risk assessment into something akin to a cozy travelogue through your own life. He takes the tangled web of coverage options, premiums, and policies, and somehow weaves it into something that not only makes sense but also makes you wonder why you were ever worried in the first place. In a world where experts often sound more like they're reciting an instruction manual for assembling a rocket ship, Lino is the guy who says, "Sit down, have a cuppa, and let me tell you how this all really works." And he does, every single time, with the wit of a stand-up comedian and the wisdom of a sage."
We responded:
"Youness - Wow, I just don't know what to to say about that review other than a huge Thank You! I am greatly humbled by the kind words and acccolades you just bestowed upon me. Having customers like yourself and Brigid make my job all that more enjoyable. It is truly an honor to call you my clients, customers and now friends. I look forward to working with the both of you in help protecting your family for years to come. Thank you again, much appreciated!"
Profile photo of Lisa Looney

Lisa Looney

September 28, 2023

5  out of  5
rating by Lisa Looney
"10+++ Lino & Toni are the BEST insurance group I have ever worked with. Always keeping me on track and they have my best interests at heart! Thanks to you both for looking out for me and my family!"
We responded:
"Lisa- Thank you so much for the glowing remarks and 5 star review, much appreciated! I'll be half of myself and my entire team. I want to thank you for your loyalty and trusting us for all of your insurance protection for your family!"
Profile photo of Jessie Briganti

Jessie Briganti

September 12, 2023

5  out of  5
rating by Jessie Briganti
"I had the absolute pleasure of working with Selene. She has gone above and beyond to help me with any needs I have had. She's very welcoming and made all of the processes very easy. I would definitely recommend this office to anyone looking for insurance that has people fighting for you and to help in any way that they can."
We responded:
"Jessie- On behalf of Selene, myself and the rest of my team I want to thank you for the glowing review! We certainly appreciate your business and loyalty to State Farm and in my office, in particular. We take great pride in providing the ultimate customer service experience! Thanks again and remember tontell a friend!"
Profile photo of Andrea Muhammad

Andrea Muhammad

August 22, 2023

5  out of  5
rating by Andrea Muhammad
"I can't say enough good things about my experience with Selene. I've been with the Lino for several years and from the moment I reached out to them, I knew I was in capable hands. Their professionalism, attention to detail, and commitment to customer satisfaction have truly exceeded my expectations. What immediately stood out to me was their excellent communication. Selene is incredibly responsive and always ready to answer my questions, whether it was through email, phone calls, or even in-person meetings, she takes the time to explain complex insurance terms in a way that was easy to understand, which made the entire process much smoother. Selene and the office of Lino Amaral always go above and beyond! They have truly earned my trust and gratitude."
We responded:
"Andrea- WOW, thank you so much for putting so much thought and accolades in your generous review! On behalf of Selene, myself and the rest of my team please know that your kind words are greatly appreciated! Moreover, we appreciate the opportunity to help protect you and your family through the various risk management insurance tools available to us. Once again, it is a pleasure to serve you! I look forward to our next encounter!"
Profile photo of Victor Adao

Victor Adao

August 21, 2023

5  out of  5
rating by Victor Adao
"Great Service by Lino and his team. Very knowledgeable and responsive."
We responded:
"Thanks for the shout-out Victor! I appreciate the opportunity to protect your family from the risks of everyday life...like a good neighbor!"
Profile photo of Kristen Black

Kristen Black

August 11, 2023

5  out of  5
rating by Kristen Black
"Janene was so helpful and willing to understand my financial situation - work with me to figure out a plan but ensure I am still insured and good to drive my car legally. I want to thank you and her team for such grace and kindness. Thank you so much. It's been very hard these days for everyone. Nice to have a good company by your side."
We responded:
"Kristen- Thank you! We love 1000 ⭐️ reviews! Please share your experience with friends and family and others who would benefit from the type of service you received from Ryan and my office. We hope to protect you and your family for decades to come!"